FAQs

You can place an order through our website, by emailing us at engrave@centraltrophies.com.au, or by calling 0487 180 389. Just let us know what you need, and we’ll guide you through the process.

No, there’s no minimum—whether you need one trophy or a bulk order, we’re happy to help.

Yes! We specialise in custom engraving and personalised items. Provide your text, logo, or design idea, and we’ll let you know what’s possible. For logos, high-resolution JPEG, PNG, or vector files work best.

Yes! You can request a digital proof in the notes section of the cart when placing your order. We’ll send the proof for your approval before production if requested.

Production time depends on the size and complexity of your order. When placing your order, you can select your required date using the calendar. We’ll do our best to have your order ready by that date, but please note production times can vary depending on the items and workload.

Yes, we offer both delivery (shipping fees apply) and local pickup.

If your order hasn’t gone into production yet, we’ll do our best to accommodate changes. Please contact us as soon as possible if you need to make an adjustment.

If we made an error, we’ll fix it at no extra cost. If the mistake was in the details provided to us, we can usually correct it for a small fee. Please double-check all spelling and information before confirming.

Yes, we can engrave most customer-supplied items. Please note that engraving is done at your own risk. Contact us to confirm suitability before dropping off your items.

Yes! Our website has a built-in bulk buy discount feature, so discounts are automatically applied for larger orders.

We accept PayPal, Visa, MasterCard, Afterpay, and Bank Transfer. You can pay directly through our website, or contact us to arrange payment. Approved existing customers may be invoiced, with payment due within 14 days unless otherwise agreed. Orders via Afterpay are subject to Afterpay’s terms.

If an item is damaged or there’s a major issue, we will repair, replace, or refund it in line with Australian Consumer Law. For minor issues, please contact us so we can find the best solution.

Yes! We offer a selection of standard engraving fonts. If you have a specific style in mind, please let us know, and we’ll advise whether it’s possible.

Rush orders may be possible depending on workload and item availability. Please contact us directly to discuss urgent orders.

Once your order is submitted, you’ll receive an order confirmation email with the details. If you don’t receive this, please check your spam folder or contact us.

While we aim to deliver on time, shipping delays can happen. If your order hasn’t arrived by the required date, please contact us, and we’ll investigate with the courier.

We currently ship within Australia only. International shipping is not available.